Frequently Asked Questions
Everything you need to know about our premium offerings.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches daily and ship them within 24 hours of roasting. Each bag is equipped with a one-way valve to preserve peak flavor and aroma during transit.
What is your shipping policy for perishable items?
We offer expedited shipping options to ensure your products arrive fresh. Orders placed before 12 PM EST are typically processed the same day, with standard delivery taking 3-5 business days.
Do you offer subscriptions for regular deliveries?
Yes, our 'Brew Club' allows you to schedule recurring deliveries at a discounted rate. You can customize the frequency, quantity, and blend through your account dashboard.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns on coffee or food items. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team for a replacement or refund.
Are your products ethically sourced?
Absolutely. We maintain direct-trade relationships with our farmers, ensuring they are paid well above fair-trade minimums and that all farming practices meet strict environmental sustainability standards.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.